Hot Springs Health Program
Serving the needs of our community for over forty years

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Employment & Volunteering

Opportunities are listed as soon as they become available. Please check back periodically for the latest information. HSHP is an Equal Opportunity Employer.

To Apply

  1. Download the Employment Application (right click on the link and choose “Save link as…”)
  2. Open and complete the application using Adobe Reader. (Download Adobe Reader here).
  3. Save your application and email it to employment@hotspringshealth-nc.org.

Employment Opportunities

Providers - Physicians, Nurse Practitioners, & Physician Assistants

Hot Springs Health Program always encourages Providers to submit their Resume’s (CV’s) for possible job opening opportunities. Please email your resume to employment@hotspringshealth-nc.org or Fax to 828-649-3786 or by mail to PO Box 69, Marshall, NC 28753. HSHP is EOE About Hot Springs Health Program Madison County, North Carolina The Hot Springs Health Program is a uniquely successful program established about 40 years ago to provide medical services to a rural area of NC.   Our four facilities are located across Madison County about 20 miles north of Asheville, NC.   The area offers not only spectacular scenery including views of the highest peak east of the Mississippi, but also provides a variety of recreational and cultural activities. Trout fishing, big river rafting, snow skiing, and hiking are perfect for individuals who appreciate the great outdoors. The Appalachian Trail traverses the entire county including the trek through downtown Hot Springs. We offer a sense of community with values reminiscent of eras of the past. Outstanding music venues attract people from all over the world; especially significant are the old time balladeers as well as award winning bluegrass musicians….and often these music “jams” are free! If opportunities for higher education are among your interests, Mars Hill University is located in Mars Hill, one of the three primary towns in the county. Additionally, AB Tech has a satellite campus in Marshall which is the county seat. And the University of North Carolina at Asheville is a short commute from most areas of the county. While we live in a beautiful and somewhat pastoral area, larger towns including Asheville as well as Johnson City, Tennessee are readily accessible on I-26, a major interstate highway passing through our county. The Hot Springs Health Program is the 4th largest employer in the county with 135 staff members including 12 physicians, 3 physician assistants, 4 nurse practitioners, a nursing staff of 35, 3 Pharm D’s, 1 pharmacist, and 12 pharmacy technicians with the balance of the staff providing support services to the medical staff. The program is a multi specialty with primary and outpatient care provided.  In addition to the medical program, home health care and hospice services are offered to the community.   A significant building program has occurred in the last 10 years with major new facilities in Marshall and Mars Hill. Outstanding community support adds to the success of the program. One group of citizens residing in the Wolf Laurel has an annual fundraiser for Hospice which enjoys much local support and admiration. The Wolf Laurel community raised over $70,000.00 this year for Hospice through its golf tournament, dinners, silent auctions, bake and garden sales, and other community activities.

Director of Medical Center Practice Operations

The Director of Medical Center Practice Operations is responsible for the delivery and oversight of all medical patient care services within the medical center, maintaining broad responsibilities for all medical and non-medical functions.  This position will require excellent interpersonal/communication skills, writing skills, strong supervisory skills, and the ability to work with a diverse group of staff.  The Director of Medical Center Practice Operations must have a varied background with knowledge in practice management, staff supervision, customer service and project management.   In partnership with providers, administrative staff, and medical centers staff, develop and implement programs that promote the delivery of quality care.

They provide services that reflect the mission, standards, and philosophy of the Hot Springs Health Program.

Essential job duties:

  1. Plans, evaluates, supervises and coordinates clinical services in coordination with Chief Medical Officer, Practice Manager, and Care Manager Staff. Works to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals.
  2. Ensures efficient performance of medical team while delivering high quality patient services.
  3. Assists with tracking staff resource utilization, hiring new staff, creating budget plans, drafting contingency plans.
  4. Demonstrate responsiveness to the needs of providers by designing processes to minimize provider downtime, optimize schedules, create patient-friendly environment and ensure appropriate staffing.
  5. Cultivate an open, honest, team-oriented, and healthy work culture. Respond to the concerns of patients, providers, and staff patiently and with the goal of helping everyone succeed.
  6. Analyze and ensure efficient workflow and develop/implement improvements across clinical operations. Monitor daily operations including patients access, no shows, patient volumes, staffing levels, front/back office processes, etc. and make adjustments to improve efficiency and effectiveness of all clinical operations.
  7. Monitor key performance indicators and implement performance improvement initiatives to enhance patient service, delivery of clinical care, staff/provider communication and overall efficiency of the medical center operations.
  8. Proactively identify and implement opportunities to improve both clinical and administrative workflows, procedures and operational performance. Actively seek staff and provider buy-in for change by implementing new processes in a way that includes their involvement and input.
  9. Develop and mentor staff into a cohesive team by communicating regularly.
  10. Work with QA committee to implement health center Quality Improvement and Risk Management activities.

 

 

Education and Experience

  1. Education:    Bachelor’s degree in business/healthcare administration or nursing required. Master’s degree in business/healthcare administration or public health preferred.

 

  1. Experience:  Minimum 5 years practice management experience managing large provider groups

 

  1. Other:             Valid NC Driver’s License, and dependable transportation. Excellent communication skills to deal with the public and staff.

 

Please send your resume and completed application to Hot Springs Health Program, Attn. HR Director, PO Box 69, Marshall, NC 28753, Fax –828- 649-3786, E-mail – employment@hotspringshealth-nc.org, or bring resume in person to 590 Medical Park Drive, Marshall, NC.

Clinical Assistant

A successful candidate for the clinical assistant role at Hot Springs Health Program would include the following abilities:

Courteous and respectful attitude to patients, visitors, business partner’s, patients’ families, and staff.

Demonstrate proficiency in taking vital signs, and administer injections.

The ability to monitor patient check-in and work patients up in a timely manner, consistent with the flow of front desk and the provider.

Proficient in administering injections for adult and pediatric patients.

Ability to perform tasks that may involve physical activity that requires the ability to lift a minimum of 50 lbs.

Medical Assisting experience strongly preferred.

Phlebotomy Experience

Current CPR Certification

Some medical terminology preferred but not required.

Current CNA, CMA, or RMA preferred but not required.

Current N.C. driver’s license and dependable transportation

Education and Experience

  1.     Education:                High School Diploma or GED
  2. Experience: CNA, CMA, or RMA experience preferred but not required.
  3. Other: Valid NC Driver’s License, and dependable transportation.

Excellent benefits including, health, dental, vision, PTO, life insurance, employee discount program, and a quarterly bonus program.

Please send your resume and completed application to Hot Springs Health Program, Attn. HR Director, PO Box 69, Marshall, NC 28753, Fax –828- 649-3786, E-mail – employment@hotspringshealth-nc.org, or bring resume in person to 590 Medical Park Drive, Marshall, NC.

Full-time RN Clinical Assistant Coordinator

The RN Clinical Assistant Coordinator is primarily responsible for the Clinical Assistants and Infection Control. They work closely with the Medical Director and the Practice Manager to achieve and develop clinical protocols and polices. They also coordinate accreditation and CQI processes such as compliance and risk management. They provide services that reflect the mission, standards and philosophy of the Hot Springs Health Program.

Essential job duties:

  1. Develops clinical, environmental and infection control policies, procedures and objectives and monitors compliance
  2. Works closely with the Medical Director to continuously assess and improve quality of care provided to patients.
  3. Carries out supervisory duties in accordance with the organization’s policies and applicable state and federal laws
  4. Communicates organizational objectives, policies, procedures and pertinent information to staff. Conducts department staff meetings periodically.  Coordinates clinical in-service training.
  5. Schedules staff, delegates tasks and ensures efficient workflow to accomplish department objectives.
  6. Interviews, provides orientation and adequate training to employees. Provides continuous monitoring of subordinate staff competency and addresses needs as defined through the monitoring process.
  7. Maintain adequate stock of clinical supplies and vaccination’s.
  8. Utilizes nursing knowledge and required skills to insure appropriate assessments,
  9. Assesses individual patient conditions utilizing clinical observation, medical record, verbal information and interaction with patient/family.
  10. Identifies the impact of cultural diversity and lifestyle choices on patient condition and makes accommodations for such differences.
  11. Implements Provider’s orders effectively and in a timely manner.
  12. Demonstrates critical thinking skills by performing appropriate interventions.
  13. Responds quickly and performs proficiently and precisely during crises and emergencies.
  14. Supervises safely administered medications as ordered by Provider and documents medication given.
  15. Contributes to optimal efficiency and productivity of the clinical care team by anticipating needs of patient and provider during the

medical visit, ensuring adequate stock of supplies and directing patient flow through the clinical area.

  1. Utilizes clinical judgment and critical thinking to provide appropriate advice or intervention in response to triage calls and documents telephone encounter appropriately.
  2. Documents clinical activities in a timely, legible, comprehensive and accurate manner.
  3. Responsible for clinical training, and updating and revising the Clinical Procedure Manual.
  4. Schedule annual microscope and all medical equipment evaluation.
  5. Review and document all Clinical Assistant medication errors.
  6. Verify all centers are CLIA certified.
  7. Perform annual fit test on medical staff.
  8. Certified Phlebotomy Renewal, annually in October.
  9. Schedule annual x-ray training and perform annual x-ray manual updates, review dosimetry badges.
  10. Schedule annual x-ray maintenance.
  11. Verify SPICE certification in infection control.
  12. Attend all required staff trainings and meetings.
  13. Follow all OSHA, HIPAA, and safety procedures. Abide by all federal, state, and local regulations.
  14. Other duties as assigned.

Education and Experience

  1. Education:                      Bachelor’s degree in nursing from an accredited college. Current N.C. Registered Nurse License required and Basic Cardiac Life Support (BCLS).
  2. Experience: Two years’ experience in management in a health care setting is preferred.
  3. Other: Valid N.C. Driver’s License, and dependable transportation.

Excellent benefits including, health, dental, vision, PTO, employee discount program, retirement plan, and retirement plan matching, and life insurance.

Please send your resume and completed application to Hot Springs Health Program, Attn. HR Director, PO Box 69, Marshall, NC 28753, Fax –828- 649-3786, E-mail – employment@hotspringshealth-nc.org, or bring resume in person to 590 Medical Park Drive, Marshall, NC.

Full-time Revenue Cycle and Coding Specialist

The Revenue Cycle and Coding Specialist is a split position that does both revenue cycle and coding responsibilities. They are the main link between patients and third-party insurance companies.  They monitor and address aged accounts for insurance(s) and/or contracts as assigned. Responsible for third-party insurance and patient billing as well as payment posting. They are responsible for verifying and/or entering charge and diagnosis code information for medical/behavioral health claims and structuring patient claims date for medical center and/or nursing home billing. They provide services that reflect the mission, standards and philosophy of the Hot Springs Health Program.

Essential job duties:

  1. Essential Job Duties

A: Revenue Cycle

  1. Performs primary & secondary insurance billing and associated tasks.
  2. Maintain knowledge of current billing policies and procedures.
  3. Post insurance and/or patient payments and third-party payer adjustments.
  4. Bill and adjust accounts as required by contracted payers.
  5. Work aged insurance claims/accounts.
  6. Rebill/correct claims as needed electronically and/or by paper.
  7. Confirm patient eligibility and coverage with third-party payers as needed.
  8. Generate insurance/patient refund requests as needed.
  9. Document posted payments for daily financial reconciliation.
  10. Address patient inquiries regarding account(s).
  11. Completes reports as assigned.
  12. Monitor and/or coordinate response to any insurance request(s) for additional info related to claims audits.
  13. Monitor receipt logs during the annual audit.
  14. Attend all required meetings and trainings.
  15. Other duties as assigned.

 

Essential Job Duties

B: Coding Specialist

  1. Receive and review patient charges and diagnosis codes for accuracy.
  2. Reviews and/or assigns codes to diagnoses and procedures, using ICD, CPT, and HCPCS codes.
  3. Ensures all services provided are captured and included on claims as appropriate.
  4. Accurately and timely, processes all invoices.
  5. Follow up with Provider or clinical staff on any documentation that is insufficient or unclear.
  6. Ensure codes are accurate and sequenced correctly in accordance with government and insurance regulations.
  7. Verifies and completes charge information in database.
  8. Maintains required billing records, reports, files, etc.
  9. Complete any Provider coding audits as assigned.
  10. Complete any reports as assigned.
  11. Generate, print, and prepare mailing of patient statements as assigned.
  12. Maintain efficiency in coding practices and procedures.
  13. Attend all required meetings and trainings.
  14. Other duties as assigned.

 

Education and Experience

  1. Education: High School graduate or GED
  2. Experience: One year of coding experience in a healthcare setting preferred. Associate’s Degree in Medical Coding, or successful completion of a medical coding certification program preferred.
  3. Experience: Accounts Receivable experience preferred but not required.
  4. Other: Valid N.C. Driver’s License, and dependable transportation, excellent communication skills with the public and staff.

Excellent benefits including, health, dental, vision, PTO, employee discount program, retirement plan, and retirement plan matching, and life insurance.

Please send your resume and completed application to Hot Springs Health Program, Attn. HR Director, PO Box 69, Marshall, NC 28753, Fax –828- 649-3786, E-mail – employment@hotspringshealth-nc.org, or bring resume in person to 590 Medical Park Drive, Marshall, NC.

Social Worker-Madison Home Care & Hospice-Part-time

Job duties include:

  • Assisting in the planning of long-term care for patients/clients.
  • Assessing patient needs for community referrals.
  • Arranging social services for client’s family.
  • Educate families and clients regarding, care, placement, and rights.
  • Complete documentation related to social work.
  • Skills require effective verbal and written communication skills.

Education and Experience:

  • A person who has a master’s or doctoral degree from a school of social work accredited by the Council on Social Work Education, and has 1 year of social work experience in health care setting.
  • Must have a valid driver’s license, and dependable transportation

Required education:

  • Master’s or doctoral degree.

Required experience:

Social Work: 1 years

 

Please send your resume to Hot Springs Health Program, Attn. HR Director, PO Box 69, Marshall, NC 28753 or Fax – 649-3786, E-mail –employment@hotspringshealth-nc.org, apply online via the process at the top of this page, or bring resume in person to 590 Medical Park Dr. Marshall.

HSHP is EOE.

Pharmacy Technician (CPhT preferred)

Full-time: 40+ hours

The Hot Springs Health Program, Inc. has served the community for over 45 years, as a non-profit organization. The Hot Springs Health Program provides medical care for the community and surrounding area with four locations throughout Madison County, NC: Mars Hill, Marshall, Laurel, and Hot Spring communities. Each of the four medical centers has its own operating pharmacy. For people in Madison County and surrounding areas, medicine with the personal touch is close at hand through the Hot Springs Health Program. To meet the needs of all of our patients, our Mars Hill and Mashburn (Marshall) Medical Centers are open for extended hours, and the Mars Hill Center is open seven days a week.

HSHP’s services include:

  • Pediatricians
  • Family Medicine
  • Out-Patient Physical Therapy
  • Pharmacies at all 4 Medical Centers
  • Home Health & Hospice Services
  • Mental Health Service

Our main Mars Hill and Mashburn (Marshall) Medical Centers are located 25 min from Asheville, NC.

Hot Springs Health Program offers excellent benefits, that include, paid-time-off, reduced pricing for in-house doctor visits for employees, employer contribution to a 403(b) retirement plan, health, dental, disability, and life insurance for all full-time employees.

We have an immediate opening for a Pharmacy Technician. The ideal candidate is required to have a minimum of one year experience as a Pharmacy Technician with exceptional people and communication skills. The Pharmacy Technician position may require some travel between medical centers, as needed.

The Pharmacy Technician Certification (CPhT) is preferred, but not required; however, 1 year of experience as a pharmacy technician is a requirement.

Pharmacies are located inside physicians’ offices at Mars Hill, Marshall, Hot Springs, & Laurel Medical Centers. Some overtime and some weekend work availability are required.

The job requires the following responsibilities:

  • Accurately fills and refills prescriptions per physician orders.
  • Balances daily pharmacy transactions.
  • Make pharmacy calls and fax outside pharmacies.
  • Responsible for maintaining pharmaceutical inventory
  • must be able to lift 50 lbs.
  • Communicate with patients by telephone as needed.
  • Assist with prior authorizations.
  • Exceptional customer service.
  • Valid driver’s license.

High School Diploma or GED.

Certified Pharmacy Technician strongly preferred.

Please send your completed application and/or resume to

E-mail – employment@hotspringshealth-nc.org,

Mail – Hot Springs Health Program,
Attn. Human Resources Director,
PO Box 69, Marshall, NC 28753 or
Fax – 649-3786,

In person – Hot Springs Health Program/Mashburn Medical Center, 590 Medical Park Dr, Marshall, NC.

The Hot Springs Health Program, Inc. is an Equal Employment Opportunity.

Full Time Physical Therapist

We are looking for a Full-time Physical therapist to work in our Home Health and Hospice program. Our Clinic is part of a community centered, Non-profit organization that provides one on one PT treatments to every patient. Orthopedic knowledge and manual therapy experience are strongly preferred.

The position of the Physical Therapist is to provide professional physical therapy services according to the accepted PT practice in consultation with the referring physician for home health and hospice. To facilitate coordination of care between home care disciplines (SN, OT, ST, CNA, and MSW) as indicated.

Job Responsibilities must include, but not limited to:

  • Time management, completed documentation, professional behavior, team player.
  • Communication and Interpersonal Skills
  • Team responsibility and leadership
  • Take action to improve patient needs, implements quality improvements by assuring that his/her own work achieves quality standards.
  • Adheres to all safety standards and protocols.

Education and Experience:

Education: Graduation from an approved Physical Therapy program. Current NC License to practice Physical Therapy.

Required Experience: Minimum of one (1) year experience preferred. Current N.C. Driver’s License and car insurance.

Please send your resume to Hot Springs Health Program, Attn. HR Director, PO Box 69, Marshall, NC 28753 or Fax –(828) 649-3786, E-mail – employment@hotspringshealth-nc.org, apply online via the process at the top of this page, or bring resume in person to 590 Medical Park Drive, Marshall.

Part-time Home Health RN

The home health/hospice RN will case manage and provide skilled nursing services for patient visits. This will include coordination of home care services to patients, supervision of CNAs and PRN nurses in the home, and coordination of care between home care disciplines (PT, OT, ST, CNA, MSW).

Essential job duties:

  • Nursing skills, knowledge, and education
  • Timely & accurate documentation
  • Accountability, professionalism, and confidentiality
  • Communication/interpersonal skills
  • Team responsibility and leadership

 

Education and Experience

  1.     Education:                Must have graduated from an accredited school of nursing and have a current RN license to practice in NC
  2. Experience: Must have a least one year of experience as an RN in a hospital/home care/hospice/public health setting.
  3. Other: Valid NC Driver’s License, and dependable transportation.

 

Excellent benefits including, health, dental, vision, PTO, employee discount program, and a quarterly bonus program.

Please send your resume and completed application to Hot Springs Health Program, Attn. HR Director, PO Box 69, Marshall, NC 28753, Fax –828- 649-3786, E-mail – employment@hotspringshealth-nc.org, or bring resume in person to 590 Medical Park Drive, Marshall, NC.

Occupational Therapist

The Occupational Therapist provides professional occupational therapy services according to accepted OT practice in consultation with the referring physician for home health and hospice, outpatient services, and nursing homes.  They provide services that reflect the Mission, standards, and philosophy of the Hot Springs Health Program.

 

Essential job duties:

Time management

Accurate documentation

Professional behavior

Clinical skills/treatment planning-includes assisting patient/family with instructions and obtaining medical equipment

Communication/interpersonal skills

Team responsibility/leadership

 

Education and Experience

  1.     Education:                Graduation from an approved occupational therapy program with a Master’s degree. Current NC license to practice occupational therapy.
  2. Experience:  Minimum of one-year experience preferred.
  3. Other: Valid NC Driver’s License, and dependable transportation.

 

Excellent benefits including, health, dental, vision, PTO, employee discount program, and a quarterly bonus program, retirement plan.

Please send your resume and completed application to Hot Springs Health Program, Attn. HR Director, PO Box 69, Marshall, NC 28753, Fax –828- 649-3786, E-mail – employment@hotspringshealth-nc.org, or bring resume in person to 590 Medical Park Drive, Marshall, NC.

Volunteer Opportunities

Hospice Volunteers Needed

Hospice of Madison is searching for community members who would like to volunteer and visit with hospice patients and their families. Volunteers duties include:

  • Providing relief for caregivers
  • Transporting patients to the doctor
  • Running errands
  • Be a companion to the patient and family

No clinical background or experience necessary – you only need a giving and caring heart. Volunteers can give as little or as much time as they wish. Training is provided for visiting volunteers. For more information, contact Ronnie Fox with Hospice of Madison – (828) 649-2705.

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